Free Returns and Exchanges

100% Money Back Guarantee

  • If you are unhappy with our products for any reason you have 10 days to return that product back to Erika Cole By Raquel for a full Refund.
  • Shipping date on return label must be within 10 days of delivery date from tracking number.
  • Any Returns after 10 days will receive store credit towards future purchases.
  • Erika Cole By Raquel Gift Cards can NOT be returned for any reason.
  • When contacting customer service about a return or exchange please include the order number along with your email address and phone number for fastest service.
  • Please fill out our return/exchange form below to get the process started. Please put RETURN or EXCHANGE in subject line. Don’t forget to include your order #. You can also contact customer service at 516-921-3468 during normal business hours. Monday-Friday 10am-6pm, and Saturday 9am-5pm Est.

customer service 516-921-3468

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